Implementation of ChatGPT in Academic Library Services: A Case Study of an Engineering College Library
Author(s): Prasanna R & Bhavani S
Abstract - The adoption of Artificial Intelligence (AI) within academic libraries is rapidly reshaping conventional information service models, shifting them toward more adaptive, technology-driven, and user-focused environments. Among emerging AI tools, ChatGPT has exhibited substantial capacity in enhancing reference, research, and user support services. This study investigates the implementation of ChatGPT in academic library services through a comprehensive case study conducted in an engineering college library. A mixed-method research design combining conceptual analysis, survey methodology, case study evaluation, and experimental testing was adopted. Information was gathered from a total of 185 participants, including undergraduate students and postgraduate students and faculty members, and library staff...
Keywords - Artificial Intelligence, ChatGPT, Academic Libraries, Reference Services, Digital Transformation, Engineering College Libraries, AI Governance.
DOI URL: https://doi.org/10.26761/ijrls.12.1.2026.2047
Cite This Article As: Prasanna R & Bhavani S (2026) Implementation of ChatGPT in Academic Library Services: A Case Study of an Engineering College Library International Journal of Research in Library Science (IJRLS), 12(1) 222-242. www.ijrls.in
Copyright © 2026 Author(s) retains the copyright of this article. This article is published under the terms of the Creative Commons Attribution License 4.0.
Paper ID: IJRLS-2047 Page: 222-241 Publication Date: 05 March 2026