Simplifying Library Chatbot Development Using Tidio: A Practical Guide for LIS Professionals
Author(s): Anand Mallikarjun Jujgar
Abstract: Artificial Intelligence (AI) is gaining importance in all sectors. AI-driven conversational agents, which are known as Chatbots, are adopted in library services to enhance user engagement and to provide virtual reference services. Chatbots allow libraries to automate responses to frequently asked questions and guide users to relevant information resources. However, many chatbot development platforms require programming knowledge, which limits the adoption of this service among library professionals. This paper presents a practical approach to developing a library chatbot using the Tidio platform. This is a no-code chatbot builder designed for ease of use. A pilot chatbot was implemented in an academic library setting and tested with undergraduate students and other users. The results indicate that the chatbot successfully addressed approximately ninety percent of common user queries related to library services, policies, and general information. The study demonstrates that Tidio provides easy accessible and cost-effective solutions for libraries, who are seeking to introduce AI-enabled user support services
Keywords - Chatbot, Artificial Intelligence, Tidio, Library Services, Virtual Reference, LIS Professionals.
DOI URL: https://doi.org/10.26761/ijrls.12.1.2026.2063
Cite This Article As: Jujgar, A.M. (2026) Simplifying Library Chatbot Development Using Tidio: A Practical Guide for LIS Professionals. International Journal of Research in Library Science (IJRLS), 12(1) 346-348. www.ijrls.in
Copyright © 2026 Author(s) retains the copyright of this article. This article is published under the terms of the Creative Commons Attribution License 4.0.
Paper ID: IJRLS-2063 Page: 346-348 Publication Date: 26 March 2026