Library Automation and Its Impact on Services: A Case Study of the Central Library, Sido Kanhu Murmu University (SKMU), Dumka, Jharkhand
Author(s): Dr. Dashrath Singh Nag
Abstract - This research examines the effects of library automation on service quality, customer happiness, and operational efficiency at the Central Library of Sido Kanhu Murmu University (SKMU) in Dumka. In response to the growing need for swift, precise, and user-focused services, the library implemented automated systems like OPAC, RFID, barcode technology, and digital catalogs. The study utilized a mixed-method approach, using primary data gathered from 250 respondents across various age, gender, and educational demographics. Statistical methods, such as regression analysis and correlation tests, were utilized through SPSS software to assess the impact of automated systems on user satisfaction and employee performance. The findings indicate that automation markedly improves accessibility, precision, and response time, resulting in an enhanced user experience and service quality. The study underscores a significant positive association between staff proficiency in utilizing automation systems and the overall efficacy of library operations, highlighting the necessity for ongoing digital skill enhancement among library personnel. The results affirm that automation serves as both a technological enhancement and a revolutionary process that redefines library operations and aligns services with contemporary user expectations. The study finds that libraries must include technical advancements and personnel training to maintain efficient service delivery in the digital age.
Keywords - Library Automation, User Satisfaction, Service Quality, RFID, OPAC, Staff Competency.
DOI URL: https://doi.org/10.26761/ijrls.11.4.2025.1987
Cite This Article As:, Nag, D.S. (2025) Library Automation and Its Impact on Services: A Case Study of the Central Library, Sido Kanhu Murmu University (SKMU), Dumka, Jharkhand. International Journal of Research in Library Science (IJRLS), 11(4) 191-205. www.ijrls.in
Copyright © 2025 Author(s) retains the copyright of this article. This article is published under the terms of the Creative Commons Attribution License 4.0.
