Assessing User Satisfaction to Determine the Effectiveness of Library Services: The focuses on the Public Library of Karachchi Pradeshiya Sabha, Kilinochchi
Author(s): Dr. S. Shanmugathasan
Abstract - The focus of this research is to Assess User Satisfaction to determine the Effectiveness of Library Services at the Public Library of Karachchi Pradeshiya Sabha, Kilinochchi. Public libraries play an important role in community learning and development, and measuring customer satisfaction may help them operate more effectively. This research focuses on three key service areas: reference, lending, and children's. This study calculated the optimum sample size for a population of 2,052. Based on this procedure, 322 individuals were chosen using the Krejcie and Morgan sample size table to assure statistical correctness. Among these, 298 answered, for a 93% response rate. Data were collected via structured questionnaires, allowing for a thorough assessment of users' requirements and experiences. To achieve a fair representation of diverse user groups, data were obtained using a stratified random sample technique...
Keywords - User satisfaction, Public library, Information resources, Library services Kilinochchi.
DOI URL: https://doi.org/10.26761/ijrls.11.3.2025.1950
Cite This Article As: S. Shanmugathasan, S. (2025) Assessing User Satisfaction to Determine the Effectiveness of Library Services: The focuses on the Public Library of Karachchi Pradeshiya Sabha, Kilinochchi.. International Journal of Research in Library Science (IJRLS), 11(3) 312-317. www.ijrls.in
Copyright © 2025 Author(s) retains the copyright of this article. This article is published under the terms of the Creative Commons Attribution License 4.0.
Paper ID: IJRLS-1950 Page: 312-317 Publication Date: 18 September 2025