User Satisfaction with Facilities and Services in Public Libraries: A Study of Ramanathapuram District, Tamil Nadu
Author(s): Dr. P. Arul Jothi
Abstract - Public libraries play a vital role in the educational and informational infrastructure of every country. As government-funded institutions, public libraries must justify their existence through the provision of relevant and satisfactory information services. This study investigated users’ satisfaction or displeasure with the facilities and services of major public libraries in Ramanathapuram district, Tamil Nadu, India. The research design selected was the survey method, with the respondents comprising two hundred and forty (240) users of public libraries located in four (4) of the district's primary administrative centers: Ramanathapuram, Paramakudi, Rameswaram, and Mudukulathur. Data gathered via a tailored questionnaire, administered through a mix of availability and random sampling methods, were examined using frequency tables and simple percentages....
Keywords - User Studies, User Satisfaction, Public Libraries, Ramanathapuram.
DOI URL: https://doi.org/10.26761/ijrls.11.2.2025.1879
Cite This Article As: Jothi, P. A (2025) User Satisfaction with Facilities and Services in Public Libraries: A Study of Ramanathapuram District, Tamil Nadu International Journal of Research in Library Science (IJRLS), 11(2) 91-99. www.ijrls.in
Copyright © 2025 Author(s) retains the copyright of this article. This article is published under the terms of the Creative Commons Attribution License 4.0.
Paper ID: IJRLS-1879 Page: 91-99 Publication Date: 6 May 2025