Client Relationship Management Helpful for Libraries

Sapnarani S. Ramteke

The purpose of this paper is to investigate the possibilities of implementing the client relationship management (CRM) concept and smart technologies in public libraries in developing countries. The goal was to explore the level of librarians’ awareness about CRM concept and their willingness to accept the CRM concept in libraries. Also, patrons’ satisfaction with the quality of services and relationships in  libraries is explored.

Keywords – Client Relationship, Management.

DOI : 10.26761/IJRLS.6.2.2020.1337          DOI URL:


Cite This Article As: Ramteke, S.S (2020). Client Relationship Management Helpful for Libraries. International Journal of Research in Library Science (IJRLS), 6(2) 84-87.

Copyright © 2020  Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution License 4.0.